WritersUA 2012: Peer Showcase

I will be attending The Conference for Software User Assistance (WritersUA 2012) in March 2012. There are so many sessions that I am looking forward to. For instance, below is a list of some of the sessions that I plan to attend and are examples of what makes WritersUA such a great conference:

Enhance your Help with Simulations

Writing Help for Software Trial Versions

Getting Started with UA for Mobile Applications

Integrating Help, Technical Support, and Training Content

Social Strategies for Online Video Syndication

My peer showcase will demonstrate how to Create Flash Rollover Images with Captivate and Snagit. Just as important, my demonstration will show not just how but when and why this dynamic content should be used.

See below for the description of my showcase or read about all the peer showcases at the Conference website.Creating Flash Rollover Images with Captivate and Snagit
Peer Showcase Project Description:

This project will show how to create a Flash (SWF) image that incorporates descriptive or ancillary information into the image as rollover images (or rollover captions) for use in HTML web pages (online documentation). The software used is Adobe Captivate, Adobe Flash, and a screen capture utility (Snagit). The result can be previewed using Adobe Dreamweaver and uploaded as HTML for the web, as a PDF, or any other documentation deliverable.

There are several reasons why using a Flash image is preferred to a standard (static) image. For instance, adding Flash reduces the amount of text on the page and creates the opportunity for the user to interact with the document—effectively allowing the user to ‘choose’ what he or she wants to or needs to see.

Knowing when to use multimedia is important because when a ‘hidden’ pop-up or rollover is used, there is a risk of the user not seeing the information. For this reason, Flash rollovers should only be used when the information is not essential to the procedure. Meeting the balance between presenting information to an increasingly visual audience and supplying the technical information needed is a current challenge of producers of Web-based Help. Additionally, when to use multimedia comes from knowing what documentation is appropriate for your audience. This information is found through feedback channels and user analysis to determine the best method to present information. With that in mind, this project will discuss the analytics of support documentation, and other user-facing documents that employ rich media elements, and how incorporating user feedback affects the user assistance design and ultimately decreases support cases.

See my Presentations page for a list of my past and future presentations.

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